Example client: Nexus Retail Group · Service: AI Automation & Chatbots
An AI-powered customer support system spanning web, WhatsApp, and email that handles 80% of queries without human escalation.
Modelled outcomes — the targets we would set and track for a project of this shape.
Nexus Retail was spending $18K/month on outsourced support with an average 4-hour response time. Peak season volumes (Black Friday, holidays) caused 40% of tickets to go unanswered for 24+ hours.
We deployed a multi-channel AI assistant powered by fine-tuned LLMs with access to Nexus's product catalog, order system, and return policies. The bot handles order tracking, returns, FAQs, and product recommendations. A human-in-the-loop escalation system routes complex issues to the right team with full context.
Inside the Project
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